FAQ
๐ What kind of pearls and materials do you use?
At DearPearl, we use only genuine Akoya seawater pearls โ never imitation or artificial pearls.
Each piece is crafted with S925 sterling silver or solid 18K gold, carefully chosen to complement the beauty and quality of the pearls.
We never use brass or copper, allowing every piece to feel refined, lasting, and comfortable for everyday wear.
๐ What is the DearPearl Surprise Capsule?
Choose your jewelry type and metal color, and we'll take care of the rest.
Each Surprise Capsule contains a piece of genuine seawater pearl jewelry selected from our current collection.
While you can choose your general preferences, the exact design remains a surprise until it arrives.
Some pieces are rarer than others, but every capsule contains authentic seawater pearls and a little bit of magic. โจ
๐ย Shipping, Returns & Exchanges
We want you to love your DearPearl pieces.
Returns and exchanges are accepted within 14 days of delivery for eligible items in their original condition.
Customers are responsible for return shipping costs. A $12 restocking fee applies to returned items.
If your item arrives damaged or has a quality issue, please contact us and we'll be happy to make it right.